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Water Billing
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4004 Main Street
Rowlett, TX 75088
Regular Hours: Mon-Fri, 7:30 am to 5:00 pm
PAYMENT ADDRESS:
P.O. Box 660054
Dallas, Texas 75265-0054
CONTACT INFORMATION:
Office: 972-412-6105
Fax: 972-412-6278
web: http://www.mygovhelp.com/rowletttx/
***************NOTICE***************
Starting in October 2009, the City will begin disconnecting water due on delinquent accounts daily as opposed to once a month. Therefore, once your bill is 10 days past due, your services are subject to immediate disconnection and may be disconnected any day of the week. Also, City offices will no longer be open late on cut-off days. Our office hours are Monday through Friday, 7:30 am to 5:00 pm. Payments received in the office by 5pm and online by 4 pm will be reconnected the same day. If your payment is made after this time, your services will not be restored until the next business day. Please make every effort to pay your water bill by the due date to avoid any late penalties or disruption in your service. As a reminder, you can pay your bill online at www.rowlett.com, and then click on ONLINE SERVICES.
STARTING UTILITY SERVICE
To begin service, customers must submit an application along with a copy of the account holder's government issued id (driver's license), and proof of residency (a copy of their lease/closing papers) in person. Customers can either fill out an application in our office at 4004 Main Street or download and print our application ahead of time by clicking on one of the links below:
Service does not begin until customers submit all of the required paperwork. A minimum notice of one business day is required to guarantee service on the date scheduled.
Once the completed application, deposit, and non-refundable service fee are received, service will begin. The deposit can be waived if we receive a Letter of Credit from a previous utility company at the time of application. If the deposit is paid, a refund can be requested after 12 consecutive months of prompt payments are received. If you do not have a trash receptacle or would like to order an additional one, please call IESI at 972-475-3600.
Monthly billing is either on the 1st or 15th depending on the area in which you live. Delinquent notices are sent if payment is not received by the due date (which is 20 days after the billing date) and a 10% penalty is added to the amount due. Services are discontinued if payment is not received within 10 days after the delinquent notice is sent. The City Ordinance requires a $27.50 reconnect fee for all services discontinued for non-payment.
DISCONTINUING UTILITY SERVICE:Customers can discontinue utility service by filling out the disconnection form. The form can be downloaded by clicking here or you can come into the office and fill out the form.
Either return the completed form to 4004 Main Street or fax it to 972-412-6278. When we receive the form, a work order will be generated and scheduled for disconnection. The meter is read and a final bill is generated. The deposit, if any, is applied to the final billing. If the deposit exceeds the final bill, a refund will be mailed to the forwarding address separate from the final bill. |
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