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Water Billing

Related Information  Sample of Water Bill 2007 Water Report 4004 Main Street Rowlett, TX  75088 Regular Hours: Mon-Fri, 7:30 am to 5:00 pm Cut-Off Day Hours: Mon-Fri, 7:30 am to 7:00 pm  PAYMENT ADDRESS: P.O. Box 660054 Dallas, Texas   75265-0054  CONTACT INFORMATION: Office:  972-412-6105 Fax:  972-412-6278 web:  http://www.mygovhelp.com/rowletttx/    STARTING UTILITY SERVICE: To begin service with The City of Rowlett, customers must submit the following to the Business Office:  Application for service (see below for list of ways to apply) Government issued photo ID; Lease/Closing papers for proof of residency. Customers have three ways to fill out an application:  Go to www.2turniton.com;  Click here to download the application and fax it back to us at 972-412-6278; or Come into the office at 4004 Main Street and fill out an application.  PLEASE NOTE:  Service will not begin until customers sumbit all of the required paperwork.   A minimum notice of one business day is required to guarantee service on the date scheduled. Monthly billing is either on the 1st or the 15th, depending on the area in which you live.  Delinquent Notices are sent if payment is not received by the due date (which is 20 days after billing date) and a 5% penalty is added to the amount due.  Services are discontinued if payment is not received within 10 days after the delinquent notice is sent.  The City Ordinance requires a $25 reconnect fee for all services discontinued for non-payment.   The City’s goal is to ensure that each meter is read every 29-31 days.   Service will begin on the indicated start date once we receive a completed application along with all required paperwork. A non-refundable service fee of $25.00 to cover administrative cost and deposit of $45.00 will be billed to you on your first water bill. The deposit can be waived if we receive a Letter of Credit from a previous utility co. within 5 business days of application, showing no delinquent payments in the last 12 months. The Letter of Credit can be faxed to our office @ 972-412-6278. If deposit is paid, a refund can be requested after 12 consecutive months of prompt payments are received.    DISCONTINUING UTILITY SERVICE: Customers can discontinue utility service by filling out the disconnection form:  1) Click here to fill out the form; or 2) come into the office and fill out the form.   Either return the completed form to 4004 Main Street or fax it to 972-412-6278.  When we receive the form, a work order will be generated and scheduled for disconnection. The meter is read and a final bill is generated. The deposit, if any, is applied to the final billing. If the deposit exceeds the final bill, a refund will be mailed to the forwarding address separate from the final bill.