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Policy
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Customer Care
The Rowlett Community Centre strives to provide quality customer care to all members, guests and patrons. We continually strive to meet your recreation needs and exceed your expectations.
The Rowlett Community Centre has a “satisfaction guaranteed” policy for programs and services. If a patron or guest is unhappy, we will do our best to resolve the situation to the customer’s satisfaction by one of the following ways:
- Providing a voucher
- Issuing a refund.
Refunds are not granted for changes in personal schedules after a class or program has begun.
RCC Management reserves the right to review all requests for refunds. RCC Staff and Management will work to ensure your satisfaction in our programs and events. RCC staff will be empowered to make the necessary decisions to address customer care needs.
Just say charge it!
You may charge any recreation program or reservation fee to your MasterCard, Visa or Discover account.
Membership Policy
Use of the Rowlett Community Centre is generally intended for residents of Rowlett. Membership is valid for one (1) year from date of purchase. Membership card must be presented at the front lobby control desk each time the facility is used. Residents may receive a membership card by presenting two (2) forms of identification establishing Rowlett residency. Valid membership cards must be turned into the front desk during each visit. A $4 daily drop-in fee will be assessed when the membership card is not presented.
Guests 16 years and younger must have a release form signed by a parent or legal guardian on file before being issued a membership card.
Rowlett Community Centre is not responsible for left, lost or stolen cards. A $5 replacement card must be purchased. All RCC members must present a valid membership card to use the facility
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